Dear Owners/Managers of Shoprite Supermarket,
First of all, let me tell you that there are many things I like about your store. I really like that it reminds me of supermarkets back at home. You have a wide selection, mostly local products or imports from South Africa, which means your prices are good. I like that you have a big bakery (and I'm thankful you finally got your bread slicer fixed) and a meat section (with a window so that we can see the butchers hacking up the meat!)
But I have one teency-weency piece of advice for you: when you get rats in your store at night, clean up the evidence before the customers enter in the morning. So that means that if the rats got into the cereal last night, then take all those chewed up boxes down and throw them away, before 8:00 when you open the store! And if the rats leave lots of little doo-doos in the aisle, sweep them up and mop before you let customers see them!
I understand that you have a rat problem; lots of stores do in Tanzania. I'm assuming that you are doing something to try to get rid of them. But some customers, like me, like to live in blissful ignorance that their grocery store has a major rat problem. Truthfully, it makes me want to hurl, which isn't exactly the reaction you want shoppers to have in your store.
A faithful shopper